Privacy Policy

At Manila Doctors Hospital, your privacy is our utmost priority. We understand the importance of protecting your personal information and are committed to maintaining the confidentiality, integrity, and security of your data. This Data Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online, over the phone, or in person. By using our services or providing us with your information, you acknowledge and agree to the practices outlined in this policy. We strive to comply with the Data Privacy Act of 2012 and its implementing rules and regulations to ensure your privacy rights are respected and upheld. Thank you for trusting us with your healthcare needs.

Collection of Personal Information

Manila Doctors Hospital collects personal information through various channels, including but not limited to:

Website Interaction: When you engage with our website and willingly provide information through online forms, such as appointment requests, contact forms, or registration forms, we may collect personal information to facilitate your requests and enhance your user experience.
Service Registration: When you register for our healthcare services, either in-person or online, we may collect personal information necessary to facilitate your registration and provide you with the requested services. This information enables us to accurately identify and serve our patients.
Communication: When you communicate with us through email, phone, or other means, we may collect personal information, including your name, contact details, and any other information pertinent to your inquiry or request. This ensures effective and timely communication between you and our healthcare professionals.
Surveys, Promotions, and Events: Participation in surveys, promotions, or events organized by Manila Doctors Hospital may require the collection of personal information. This information is used to administer and improve our services, as well as to provide participants with relevant updates and rewards.

The types of personal information Manila Doctors Hospital may collect include, but are not limited to:

Personal Identifiers: This encompasses a broad range of data, including your name, date of birth, and gender, which are essential for accurately identifying and addressing you as a patient.
Contact Information: Details such as your address, email address, and phone number enable us to maintain communication with you, provide updates on appointments, and deliver important health-related information.
Identification Documents: To ensure compliance with regulatory requirements and verify your identity, we may collect information from government-issued identification documents, such as passports or driver's licenses.
Medical History and Health Records: Information regarding your medical history, current health status, and treatment plans is crucial for delivering personalized healthcare services and ensuring continuity of care.
Financial and Payment Details: To facilitate billing and payment processes for the services rendered, we may collect information such as credit card details, insurance policy numbers, or other payment-related data.

Rest assured, we adhere to strict confidentiality protocols and only collect personal information that is necessary for the purposes outlined in our Privacy Policy and in compliance with applicable laws and regulations.

Use of Personal Information

Manila Doctors Hospital shall use the personal information collected for the following purposes:

Providing Healthcare Services: Your personal information is essential for providing you with high-quality healthcare services and facilitating medical appointments, ensuring continuity of care and effective treatment.
Processing Payments: We may use your personal information to process payments for services rendered, including verifying payment details and issuing invoices or receipts.
Communication: Your contact information may be used to communicate with you regarding your inquiries, appointments, or feedback, ensuring that you receive timely and accurate responses to your queries.
Sending Relevant Information: We may use your personal information to send you relevant information about our services, promotions, or events that may be of interest to you, provided you have opted to receive such communications.
Research and Analysis: We may use aggregated and anonymized personal information for research and analysis purposes to better understand patient demographics, healthcare trends, and service utilization, thereby facilitating continuous improvement of our services.
Compliance: We may use your personal information to comply with legal and regulatory requirements, including but not limited to record-keeping, reporting, and regulatory audits.

Disclosure of Personal Information

At Manila Doctors Hospital, we prioritize the confidentiality and security of your personal information. We may disclose your personal information to third parties in the following circumstances.

To our Affiliates, Partners, or Service Providers: We may share your personal information with our trusted affiliates, partners, or service providers who assist us in providing healthcare services or managing our operations. These entities are bound by strict confidentiality agreements and are only permitted to use your personal information in accordance with our instructions and applicable laws.
When Required by Law or Legal Proceedings: In certain situations, we may be required by law or legal proceedings to disclose your personal information. This may include complying with court orders, subpoenas, or other legal obligations. Rest assured, we will only disclose the minimum amount of information necessary to comply with such requests, and we will make every effort to notify you of such disclosures unless prohibited by law or court order.
To protect the Rights, Property, or Safety: Your safety and the security of your personal information are of utmost importance to us. Therefore, we may disclose your personal information when necessary to protect the rights, property, or safety of Manila Doctors Hospital, our patients, or others. This may include situations where we believe in good faith that such disclosure is necessary to prevent imminent harm, fraud, or illegal activity.

Security Measures

We understand the importance of safeguarding your personal information and employ rigorous security measures to ensure its protection. Our security measures include:

Technical Measures: We utilize advanced technologies and encryption protocols to secure your personal information during transmission and storage. This includes employing firewalls and encryption to prevent unauthorized access.
Organizational Measures: We implement strict administrative policies and procedures to govern the access, use, and disclosure of your personal information within our organization. This includes providing comprehensive training to our staff on data privacy and security practices and conducting regular audits to ensure compliance with our policies.
Physical Safeguards: We maintain secure physical facilities to prevent unauthorized access to your personal information. This includes restricting access to data centers, server rooms, and other sensitive areas where personal information is stored.

Your Rights

You have the right to the following:

Access and request a copy of your personal information.
Correct any inaccuracies in your personal information.
Object to the processing of your personal information for marketing purposes.
Request the deletion of your personal information, subject to applicable legal requirements.

We use cookies

What are Cookies

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help enhance your browsing experience by remembering your preferences and providing personalized content.

How we use Cookies and Tracking Technologies

We use cookies and other tracking technologies for the following purposes:

Enhancing User Experience: To improve your browsing experience on our website by remembering your preferences and settings.
Personalized Content and Advertising: To show personalized content and targeted ads based on you interests and browsing history.
Analytics and Performance: To analyze website traffic, understand where our visitors are coming from, and improve our website’s performance.
Security and Authentication: To ensure the security of our website and authenticate your login information.

Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential to provide you with available services and enable you to use certain features through our website and cannot be switched off in our systems. Without these cookies, we cannot provide you certain services on our website.
Functional Cookies: These cookies are used to provide you with a more personalized experience on our website and to remember choices you make when you use our website. For example, we may use functionality cookies to remember your language preferences or remember your login details.
Tracking Cookies: These cookies are used to collect information to analyze the traffic to our website and how visitors are using our website. For example, these cookies may track things such as how long you spend on the website or the pages you visit which helps us to understand who we can improve our website for you. The information collected through tracking and performance cookies do not identify any individual visitor.
Targeting and Advertising Cookies: These cookies are used to show advertising that is more likely to be of interest to you based on your browsing habits. These cookies, as served by our content and/or advertising providers, may combine information they collected from our website with other information they have independently collected relating to your web browser’s activities across their network of websites. If you choose to remove or disable these targeting or advertising cookies, you will still see adverts but they may not be relevant to you.

Third-party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website, deliver advertisements, and so on. These third-party cookies are subject to the privacy policies of these external services.

Managing and Disabling Cookies - You have the right to decide whether to accept or reject cookies. You can set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you choose to refuse cookies, some parts of our website may not function properly.
Consent - By selecting “I agree” on our cookie consent banner, you consent to our use of cookies and other tracking technologies as described in this notice. You can withdraw your consent at any time by changing your cookie settings in your browser.

Changes to this policy

We may update this Data Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.
This Data Privacy Policy with the document number QDP-Po-003, Revision A was last updated on November 19, 2024.

Contact Us

If you have any questions, concerns, or requests regarding this Data Privacy Policy or the handling of your personal information, please contact us at

By mail:

Manila Doctors Hospital Data Privacy Office

667 United Nations Avenue,

Ermita, Manila, Philippines

By telephone:

(+632) 8558-0888 ext. 0611

By email:

Privacy@maniladoctors.com.ph

You have the right to notify the National Privacy Commission (NPC) if you believe Manila Doctors Hospital has violated your rights.

Accessing, browsing, or using the Manila Doctors Website implies that the user consents to the Data Privacy Policy. Should the user disagree with this policy, they are free to discontinue their use of the Manila Doctors Website. Furthermore, if the user persists in using the website after updates to this policy have been made, it will be understood that the user accepts the revised terms.