ABOUT US

History

Pioneering standards of excellence in healthcare

For more than sixty years, Manila Doctors Hospital has embraced the challenge of providing accessible, world-class, quality healthcare.

Founded in 1956 by a group of 14 doctors, Manila Doctors Hospital is a premiere private tertiary hospital that serves both local and international clients. It provides holistic care that exceeds industry standards and that anticipates and responds to the needs of the patients, their families, and the communities. Owned by Manila Medical Services, Inc., Manila Doctors is the health care affiliate of Metrobank Foundation, Inc., the corporate social responsibility arm of the Metrobank Group. It is located at 667 United Nations Avenue, Ermita, Manila.

From a 5-storey building, it has grown into a hospital complex providing holistic and globally competitive healthcare. Strategically located in the business district of Manila and a stone’s throw away from its historic sites, Manila Doctors embodies the resilience and dynamism of the nation’s capital.

In 2016, Manila Doctors formally opened Norberto Ty Medical Tower (NTMT) II. The new 18-storey tower signals its growth not just in the expansion of hospital beds and rooms but also in terms of the increased number of doctors who can now practice their specializations. There is also an increased number of medical and diagnostic services being offered as well as the addition of a one-stop-shop wellness hub, vascular clinic, and radiation oncology center which houses the most advanced cancer treatment– the Linear Accelerator (LINAC) and Brachytherapy.

Over the years, MDH continually developed its entire medical and support departments to become one of the top five hospitals in Metro Manila. Recognized by international accreditors for providing quality and safe patient care, it is the first hospital to acquire an ISO 9001:2000 Certification in 2005. It has been recertified as an ISO 9001:2008 institution starting in 2011.

Committed to giving excellent and safe patient care, the Hospital continues to adhere to standards set by Accreditation Canada International (ACI). The Platinum Level builds on the foundations of quality, safety, and client-centered care. Organizations complete an on-site survey by ACI every three years to evaluate their program requirements. The hospital’s Platinum Level accreditation will be valid from June 2022 to June 2025. Manila Doctors were accredited Gold during the three cycles of the rigorous evaluation process of ACI in August 2011, 2014, and again in 2017.

Being accredited Platinum by ACI ensures the continuation of the hospital’s adherence to the principles of accreditation in upholding the standard of excellence and quality improvement in its policies, practices, and programs.

International Recognition

Manila Doctors was recognized by the International Hospital Federation- World Hospital Congress for two consecutive years in 2016 and 2017. It is a member of the International Hospital Federation during the 41st World Hospital Congress. For 2017, its entry “Climate Impact Mitigation Actions: An Eleven-Year Journey of Manila Doctors Hospital in Institutionalizing Climate Change Adaption” competed against 231 entries from 28 countries which includes ministries of health, health authorities, and public research hospitals. Manila Doctors Hospital is also a reporting member of good standing of the United Nations Global Compact (UNGC).

In 2022, the NTMT II was renamed to George S.K. Ty Medical Tower or GSKT Medical Tower in honor of its beloved Group Chair. In the same year, the hospital changed its tagline to “With You Every Step of the Way” This signifies Manila Doctors Hospital's commitment to improving each patient’s journey in the course of their treatment or in every stage of their life.

Vision

The preferred center of excellence in multi-specialty patient care, medical education-training-research, and exceptional customer experience.

Mission

We deliver safe, quality, and excellent comprehensive care with the best customer experience and clinical outcomes.
We nurture healthcare professionals through innovative infrastructure and expert-led training programs.
We are a highly engaged and value-based organization.
We partner with communities in providing healthcare services and programs based on their needs.
We commit to growth and sustainable value for our shareholders.

Goal

To provide holistic quality and safe patient care for all Filipino and International clients.

Our Corporate Objectives

To provide health care services that exceed the needs of Manila Doctors Hospital’s clients or customers; all pertinent statutory and regulatory requirements; and the expectations of MDH Top Management
To conduct training programs that will continually improve services
To conduct researches that will continually improve services
To provide competent staff at all times
To continually improve our quality and risk management system
To provide corporate social responsibility services for the underprivileged and underserved in the community

Our Quality Policy

We at Manila Doctors Hospital commit ourselves to meet our stakeholder’s expectations by providing:

Excellent performance in all services and authorized functions
Effective and efficient health services, training, and research
Patient-centered personnel
Continual improvement of services so as to achieve excellence in quality and safe patient care

Our Core Values

RAISE IT

Respect
Accountability
Innovativeness
Service with compassion
Excellence
Integrity
Teamwork

What we do

Manila Doctors Hospital is one of the country’s premier providers of excellent patient care, serving the needs of our local and international patients.

Our team of caring and experienced staff and front liners provide support and assistance throughout our various patient services, medical departments, and multi-specialty centers.

MDH employs top-of-the-line health and medical technology at par with global standards to ensure the quality of healthcare it provides to its patients.